Some players importing their Shepards from the previous games are having problems getting the game to import the faces correctly and Bioware has taken notice.
Bioware’s Chris Priestly addressed the issue on Bioware Social’s forum, “We are aware that some players are having issues importing the faces of characters from Mass Effect 1 or Mass Effect 2 into Mass Effect 3. The issue is likely in how faces were detected when imported from Mass Effect 1 into Mass Effect 2, and we’re working on the best way to correct it for affected players.”
For PC players however, there is a solution pointed out by Bioware, they suggest using some user-made tools while waiting for an official fix from Bioware.
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